We only accept returns on FENUCCI garments in the event that you received a damaged product from our end. Please do refer size charts (of ready product measurements) for confirmation on sizes as product once made cannot be returned for size changes. For personalized guidance on sizing, our team is available on hi@fenucci.co.in.
To start a return, you can contact us at hi@fenucci.co.in with relevant imagery and information of your order and we will process an exchange/ refund immediately.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return; or we will assume that you received the product in good condition and have accepted it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please refer sizing charts for product sizing as many FENUCCI products are oversized and androgynous. Exchanges on size will not be facilitated once ordered.
You can always contact us for more information or sizing enquiries on at hi@fenucci.co.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of (STORE CREDITS) method.
STORE CREDITS is valid for 30 days only. Store credits are automatically applied to your account & can be applied during checkout. If you face any issue while applying store credit please write to hi@fenucci.co.in
ITEMS ON SALE
Items on sale will not be eligible for returns or exchange!
Shipping Policy
Once your order is placed by you, you will get an email confirmation from us with your order number and details of your buy. When the product is picked up by our delivery partners, the tracking details will be shared with you so you are updated on the delivery status.
Products have different delivery time (stated on product page) We process orders as soon as they are received and endeavor to deliver asap.
If there are any reasons for us not being able to process your order, or any unforeseen delays, we will get in touch and keep you informed or refund you accordingly in store credit.
We offer free shipping on orders above ₹2999/- to all locations across PAN India.
For Cash on Delivery (COD) orders a flat ₹120 will be charged.
PRE PAID ORDERS: A flat ₹100 will be charged.
There is a flat shipping fee attached to all international deliveries that can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned. Title and risk of loss for all products ordered by you shall pass on to you upon shipment to the shipping carrier.
If you have any questions pertaining to your order, please get in touch by email at hi@fenucci.co.in with your order number.